Once we receive your order please allow 24 to 48 hours for processing (excluding Saturdays, Sundays and National Holidays). All orders are subject to processing time that is separate from all the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once the package is received and is successfully processed through their system.
Remember we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted by email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Only The Motivated offers the following shipping methods:
USPS First Class 5-7 business days
Skip/Rush Processing ( This option allows your order to be printed first, this does not affect the shipping time )
We do ship worldwide! Please allow 5-7 business days for domestic shipping. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, building and apartment numbers is very critical for ensuring timely deliveries. Only The Motivated is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left from our site and in the hands of the post office we have no control over the package.
4. Returns & Exchanges
Our return policy lasts 7 days after order is received (excluding weekends or national holidays). Returns and Exchanges are not processed until we receive the return or exchange item at our HQ. For returns or exchanges send us a email and we will be glad to assist. Once a return label has been issued, the item must be brought to USPS within 14 days (excluding Sundays and national holidays) of being issued the return label. Items are exchangeable if unworn, in good condition, and in original packaging. If an item does not work out for you, the item can be exchanged for store credit that can be used towards another order.
5. Customer Service
Please send us an email at firstname.lastname@example.org